SMS Privacy Policy (Centre for Medicine Assisted Therapy)
Effective Date: July 10, 2025
1. Information We Collect
When you opt-in to receive SMS messages from CMAT, we collect your:
Name
Phone number
Email address (if provided during signup)
These details are used to contact you regarding your inquiry, appointment information, or care coordination.
2. How We Collect This Data
From forms embedded on our landing pages
When you consent to receive SMS updates via our opt-in box
3. How We Use Your Information
To send you informational or appointment-related SMS messages
To follow up with next steps, free screening invitations, or clinic updates
For nurture sequences, both via SMS and email, you’ve previously agreed to receive
4. Data Protection & Storage
Data is stored securely within Mailchimp, which partners with third parties like Twilio for SMS delivery
We retain your information only as long as necessary to provide our services, or unless you ask us to delete it
We employ industry-standard encryption, access controls, and audit logs
5. Sharing Information
We do not sell or share your data with third parties
We may share necessary details with providers for appointment coordination, always under confidentiality protections
6. Opt-Out & Communication Frequency
You can opt out at any time by replying STOP to any SMS message
Standard messaging rates may apply
We typically send 1–3 messages over 5–7 days, depending on your inquiry flow
7. Your Rights
You can request access to, correction, or deletion of your personal information at any time
Contact us at accounts@cmatbc.com or 508-1281 HORNBY STREET, Vancouver, BC, V6Z 1W4 for requests